Terms and Conditions

• You are making a booking with the hotel directly.
• Please review the booking and cancellation policies for the bookings. If you make a change or cancel the booking, the cancellation penalties specified may apply.
• You may be asked to furnish the form of payment and identification proofs during check-in.
• Other inclusions not listed as a part of this booking may be chargeable.
• Outside food & liquor are not allowed to be used in public areas.
• We are proud to be a pure vegetarian resort, so we don’t allow non-vegetarian food service.

Cancellation Rules

• If cancellation is done 15 or more days prior to arrival, then the full amount will be refunded.
• If cancellation is done between 10 - 15 days of arrival, then 50% of the booking amount will be charged.
• If cancellation is done within 10 days of arrival, then the full amount will be charged.
• If no show, then the full booking amount will be charged.

Privacy Policy

• This privacy policy sets out how we use and protect any information that the guest gives us when he uses this website.
• We are committed to ensuring that the guest's privacy is protected. Should we ask the visitor/guest to provide certain information by which they can be identified when using this website, then the visitor/guest can be assured that it will only be used in accordance with this privacy strategy.
• We at Surpura Bagh are committed to the privacy of everyone who accesses our website - www.surpurabagh.com. The website only collects personal data about the visitor/guest as needed to provide them with outstanding service and to help process their request or provide them with information.
• Visitors are allowed to meet the guest only if it’s permitted by the staying guest. Visitors have to present his/her valid govt. photo address proof as a security measure.
• Visitors are not allowed to meet the guest in the room after 10:00 p.m.